Adegbola Kehinde Vincent

About Me

A very experienced Counsellor and Customer Service Professional with a passion for helping others. With over 6 years of diverse experience across counseling, customer relations, and virtual assistance, I bring a unique blend of emotional intelligence and technical expertise to every role. My mission is to contribute to making communities more sustainable and accessible, while delivering exceptional service that transforms customer experiences.

Dedicated to leveraging my counseling background and customer service skills to create positive impacts in both professional environments and society at large. I consistently seek opportunities to expand my knowledge and stay current with industry trends to better serve those in need.

6+

Years Experience

1000+

Clients Served

98%

Client Satisfaction

Work Experience

Insurance Customer Service Representative

First Bank Insurance [Sanlam], Lagos State

Jan 2024 - Present

Provide exceptional customer support by addressing inquiries and resolving complex insurance-related issues
Manage and maintain detailed client records using advanced CRM systems
Handle policy renewals, updates, and cancellations with 100% accuracy
Conduct comprehensive needs assessments to recommend tailored insurance solutions
Achieved 95% customer satisfaction rating in first quarter

Virtual Assistant Team Lead

TechBridge Solutions, Lagos

Mar 2023 - Dec 2023

Led a team of 5 virtual assistants, providing administrative support to international clients
Managed complex calendar scheduling across multiple time zones with 100% accuracy
Developed and implemented efficient workflow systems, reducing task completion time by 30%
Handled email management, travel arrangements, and document preparation for C-level executives
Coordinated virtual meetings and events for up to 100 participants

Senior Telesales Representative

GlobalTech Communications, Lagos

Jun 2022 - Feb 2023

Generated ₦15M+ in sales through outbound calling campaigns
Maintained a conversion rate of 35%, exceeding team average by 15%
Developed and implemented new sales scripts that increased team performance by 25%
Mentored 10 new sales representatives in product knowledge and sales techniques
Consistently ranked in top 3 performers for customer satisfaction scores

Customer Relations Officer

Swift Networks Limited, Lagos

Jan 2021 - May 2022

Managed a portfolio of 200+ corporate clients, maintaining 95% retention rate
Resolved complex technical and billing queries with 90% first-call resolution
Implemented customer feedback system that improved service quality by 40%
Conducted monthly client satisfaction surveys and analysis
Received "Best Customer Service Representative" award in 2021

Guidance Counselor

Excellence College, Lagos

Sep 2018 - Dec 2020

Provided academic and career counseling to 300+ secondary school students
Developed and implemented comprehensive career guidance programs
Conducted weekly group counseling sessions and workshops
Collaborated with teachers and parents to support student development
Maintained detailed counseling records and progress reports